Contact our Travel Consultant: 1-909-988-8885 Toll Free: 1-855-325-2726 (USA&CANADA) M-F: 8:30-5:30, Sat: 9:00-3:00 PST

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Toll Free: 1-855-325-272 (USA&CANADA)
Direct: 1-909-988-8885
M-F: 8:30-5:30, Sat: 9:00-3:00 PST

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FAQs

General Questions


Q

Are airfare tickets included in your tours? Can I choose the airline and airplane seats?

A

The prices posted on our website are the land-only tour prices. If U.S. passengers would like an airfare quote, please contact All Japan Tours and request dates and prices. For passengers residing outside of the U.S., we can assist you with flight itineraries to help you plan flights.

Q

What is a ryokan (Japanese-style inn)? What is a futon bed?

A

A ryokan is a traditional Japanese-style inn that has tatami floor mats. A futon bed is placed on the tatami floor. Passengers may also request Western-style beds, especially if they have bad backs. However, availability for Western-style beds is not guaranteed.

Q

Are vegetarian or special meals an option?

A

Our clients can request vegetarian meals or special meals that avoid allergies.

Q

Are the tours suitable for seniors?

A

Our tours travel by private coach, so our passengers do not have to walk too often to get from one site to another. Your luggage will also be taken with you in the coach’s storage area so you will not have to carry luggage with you from hotel to hotel.

Q

Where should I get my currency exchanged?

A

Some hotels, ATM’s, and airports are all locations where you can get your currency exchanged, however, we recommend that passengers exchange their currency at the airport instead. If you plan on using your card for ATMs, it is recommended that passengers use participating post-offices, and 7-Eleven’s ATMs. However, passengers are suggested to check with their card companies for more information regarding service fees that may apply.

Q

If there is a natural disaster before my tour starts, what will happen?

A

If natural disasters where to occur and we determine that the tour is no longer safe for passengers, we will cancel the tour and refund the tour price back to the passengers.

Q

What will happen to my payments if there is a natural disaster after my tour starts?

A

In cases where a natural disaster occurs after tours have already begun, All Japan Tours will refund the price of the unused tour portions back to the passengers of that tour.

Q

Will there be a deposit required for the tour packages?

A

We require US$200 deposit per person to hold the space at time of booking and the final payment is due 2 months prior to departure. We accept credit card, check, wire transfer, and PayPal payment.

Q

What kind of people will be on this tour?

A

We have English-speaking clients from many nations, prevalently from nations like the U.S., the U.K., Australia, New Zealand, Philippines, Singapore, and Canada who have traveled with us.

Q

If there are not enough people joining the tour, what will happen?

A

All of our tours are guaranteed departures. There is no minimum amount of passengers required in order to have your tour depart.

Q

Can I have a group of my own go on separate travel dates? Will we get the same prices,

A

itinerary, and meals offered?
Please contact our U.S. office for more information.

Q

I have a disability, can you accommodate the tour for my needs?

A

All Japan Tours will be able to provide a wheel chair upon request, however, All Japan Tours will not be able to assist those with special needs throughout the tour. If personal attention is required, we ask that individual passengers bring their own assistants for their tour plans. Passengers may also bring their own wheel chairs on this tour. Please contact our U.S. office for more information.

Q

I don’t know any Japanese, is that okay?

A

Our tour guides are all English-speaking guides, they do not require for their passengers to speak any Japanese. Although we do encourage our guests to practice speaking the language and study the culture, it is not required on the tours.

Q

Can I smoke while traveling on the tour bus?

A

The coach or tour bus does not allow for smoking.

Q

Is the water drinkable in Japan?

A

Japan’s water is drinkable.

Q

Does All Japan Tours have offices outside of U.S. and Japan?

A

There are only two offices currently available; one is located in the United States (Pacific Standard Time) and the other one is located in Tokyo, Japan.

Q

Can we enter the onsen (hot spring) with a bathing suit, or a towel over us?

A

Traditional onsen (hot springs) do not allow clothing or bathing suits into the hot springs.

Reservations


Q

Can I make a reservation by phone?

A

All Japan Tours prefers to receive reservation forms from passengers online, by mail, or by fax. For quicker responses, we suggest filling out our reservation form online. Please follow the link below for the online reservation form:
http://www.alljapantours.com/japan-group-tours/reservation/
http://www.alljapantours.com/travel-agent/ (Travel Agent)

For any inquiries or assistance in regards to filling out the form, contact us by phone or e-mail.

Q

What is single, twin, double or triple-room occupancy?

A

There are four room accommodations that are available for passengers. The first is the single room that requires a single supplement and is meant for single occupancy. Next is the twin room, which is a room where two occupants have their own separate bed to use, while the double is meant for two people who will use one bed together. Lastly is the triple occupancy room, which has three separate beds, one for each person in one shared room.

Q

What is the cancellation policy if I decide I cannot join the tour or just want to cancel it?

A

The required deposit of US$200.00 per person in non-refundable. Any amount after that is subject to the amount of time left before the original departure date.
You may cancel the Reservation in writing at any time. If you cancel the Reservation or fail to pay the price in accordance with the payment terms above, then All Japan Tours reserves the right to charge cancellation fees as follows:

More than 60 days before Departure Date: $500.00
30 days to 59 days before Departure Date: 50% of the price
15 days to 29 days before Departure Date: 75% of the price
14days or less before Departure Date: 100% of the price
The date of cancellation shall be deemed to be the date on which All Japan Tours receives written notice of cancellation.

Q

Can you help me acquire a visa to Japan?

A

For passengers with passports not from the U.S., Canada, the U.K., or Australia, you may need a visa to enter Japan. All Japan Tours can provide passengers with necessary documents like a letter of invitation, however, passengers must personally apply for a visa at their closest Japanese embassy on their own.

Q

Can you help me get a roommate to help avoid the single supplement?

A

All Japan Tours may be able to arrange a roommate for the passenger if another solo traveler for the same tour requests the same option. However, please understand that we cannot really guarantee a roommate. For further information, please contact us by e-mail or phone.

Pre-departure


Q

What kind of clothing or attire should I bring? Will I need formal wear, or is casual clothing all I need?

A

It is recommended to bring comfortable shoes and clothing for the tours.
Our group tours do not require formal wear, it is generally acceptable if passengers wear casual clothing of their choice.

Q

Can you help me plan for a pre-stay or post-stay in Japan aside from the tour itself?

A

If passengers would like to arrive or stay longer in Japan before or after our tour, All Japan Tours can assist in their accommodations. Passengers must let us know at their earliest convenience.

Q

What if I want to communicate with my family and friends overseas?

A

Rental phones, pocket Wi-Fi, and regular internet access are recommended options for those who would like to stay connected while participating in their tour of Japan. For more information, All Japan Tours clients can contact our U.S. office by e-mail or phone.

Q

How many suitcases may I take?

A

Although we do not have luggage restrictions, we do advise that you follow your airline’s luggage restrictions.

Q

Will I receive a travel package before departing for the tour?

A

Unless otherwise requested or dependent upon situations, All Japan Tours generally sends the detailed itineraries a month prior to departure once full payment is received from the passengers. For passengers who are located overseas, All Japan Tours will provide a physical copy and an electronic copy of the travel package in case the physical copy does not make it in time prior to the passengers’ departure time.

Q

Do I need vaccination shots?

A

Entry to Japan does not require any special vaccinations.

Mid-tour


Q

Is laundry available at the hotels?

A

Laundry services are available at the hotels, however, your tour guide can also suggest the coin-laundry centers nearest to the tour hotels.

Q

How will we know who the AJT representative at the airport or hotel lobby is when we arrive to meet them or start the tour?

A

AJT representatives will have an AJT logo sign with them when picking up and meeting passengers.

Q

Do I have to tip for service?

A

Japan is a tip-free country. At All Japan Tours, we do not have tipping guidelines or expect to receive gratuities from our customers. It is up to your discretion to tip our staff in Japan only if you believe that you have received excellent service from them.

Q

On days that lunch or dinner is not included, how much is lunch or dinner?

A

Depending on the quality of the meal and the availability, lunch meals can be purchased at around 500 to 1500 yen, and dinner meals can be purchased at around 800 to 2000 yen.